Frequently Asked Questions

Have questions? We’re here to answer them.


How can I heat my home and save money?

Your amount of your savings will depend on the efficiency levels of your current system and your new system. A typical upgrade to a higher-efficiency system results in a 30% reduction in fuel use. You can prevent heat loss by sealing leaks, adding insulation and properly insulating windows and doors. You can also buy a programmable thermostat that allows you to put your heating system on a schedule, providing less heat when the home is unoccupied or everyone is asleep.


Should I update my cooling system? Is now a good time?

Yes. Cooling systems today are smaller, less noisy, and have less impact on the environment. Plus, they’re more affordable because of the significant reductions in energy consumption.

Services and Plans

I’m on a budget. Do you offer a variety of payment plans?

We absolutely do. We encourage you to visit our Payment Options section to see what’s available to you.


What should I do if I run out of heat?

We’re always there when you need us. But before you call our emergency line, you might be able to solve the problem yourself with these steps:

  • Make sure your emergency oil burner switch is on.
  • Check the thermostat and make sure it is set above the room temperature.
  • Check for a blown fuse or circuit breaker.
  • Check the oil tank to ensure that there is oil.
  • If you have a steam boiler, check the water level and refill if necessary.
  • If none of the above steps work, press the red reset button on the burner relay ONCE ONLY.
  • If none of the above steps work at this point, please give us a call.

Billing & Payments

Can I pay my balance with a credit card?

Yes, we accept Visa, Mastercard, and Discover. 

What about paying for my budget payments with a credit card?

To sign up for Direct Budget Payment, please fill out our Credit Card Authorization Form and return it to our office in one of the self-addressed envelopes enclosed in your billing package. We accept Visa, Mastercard, and Discover.

How is my payment for next season calculated?

Our in-house technology automatically calculates your next season budget payment from your usage during the past heating season.

When is my first budget payment due and when does it end?

The budget plan is made up of 11 monthly payments. Payment is due by the 15th of each month.  The year’s final budget payment is due by June 15. Please send payments in the self-addressed envelopes included with your billing package.

Can I receive paperless communications?

Absolutely. Just email us a request at [email protected]